Virtual Reference Services

This is a free service for people to ask library and research-related questions to UP Manila Library Reference Librarian.

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Electronic Reference Aide (eRA)
A digital reference service that will mediate between the patron and information. eRA will fill in the gaps in knowledge by evaluating, searching, and supplying the information needs of the patron.

You can chat with us using this enhanced feature of the website. Live chat is active during normal working hours (Monday-Friday, 8:00 AM-5:00 PM). When eRA is offline, inquiries will be forwarded to the library's email ( We respond promptly within an hour except for holidays and weekends. More complex inquiries may take longer to answer and it is necessary to consult several resources and libraries. Rest assured that you’ll receive an update from time to time.

Privacy Notice
This service requires users to give personal information such as full name, college, and email during correspondence. The information collected shall be used solely for the purpose of the reference inquiry and shall not be transferred to other parties or entities that are not necessary for the transaction.

Last updated: 16 April 2024, 2:43 pm

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